The UK's Driver and Vehicle Licensing Agency (DVLA) updated its privacy policy on 25 August 2026 to disclose the use of artificial intelligence when handling correspondence and complaints, according to the agency's official privacy policy page.
The disclosure informs customers how their data is processed when they contact the agency. The policy now addresses AI use in these interactions, marking a change in how the DVLA communicates its data processing practices.
The update was part of a series of revisions to the policy, which also included changes in August 2026 on how the DVLA may contact customers for feedback and how debt collection service providers may carry out profiling of a debtor. The policy was most recently updated on 9 October 2026 to revise references to the Information Commissioner's Office and improve accessibility by replacing web addresses with descriptive hyperlinks.
The DVLA's published update history does not include details on the exact nature or extent of the AI systems used. The policy page, first published in May 2018, is a government record rather than an independent assessment of the agency's AI deployment.